RE-ENGINEERING BUSINESS OPERATIONS DECISION-MAKING FOR SUSTAINABLE CORPORATE BUSINESS PERFORMANCE IN THE POST COVID-19 ERA OF SMEs

Abstract

The quest for survival and sustainability in the pandemic era has increased the complexity and heightened the standard of business operations. Thus, in a complex environmental situation being experienced globally due to the COVID-19 pandemic, organisations are forced into difficult decision-making scenarios. Managers dedicate a significant amount of time to resolving challenges by making judgments that are needed for the effective operations of their company. Occasionally, they are able to make the correct selections. The main objective of the study is to examine the influence of critical decision-making management as a means for the sustainability of business performances in the post-COVID-19 era, which in-turn enhances firms’ survival and sustainability in the long run. Convenience and purposive sampling were implored to administer the research instrument to 400
SMEs in Lagos State, based on the researchers’ judgement. The acquired data were analysed using  simple regression. The findings revealed that, resources available for effective decision-making have impacts on business performance sustainability, though weak, also showed a robust relationship between the decision-making techniques implored and business performance sustainability in the post-COVID-19 era. The research establishes, with respect to how disposed and knowledgeable the decision-maker is, a positive relationship between business performance and sustainability in the post-COVID-19 era. It was recommended that for the survival and sustainability of business performance in complex and pandemic periods, organisations should ensure an effective decision that will reflect critical analysis of the parameters under study since it is important for the decision-maker to be knowledgeable to lead in the decision-making process during the period of uncertainty.